English Courses

Call center training

  • 0 Students Enrolled
  • by Mr. Ahmed

A complete call center training guide to help agents improve communication, problem-solving, and customer service skills. Learn how to handle calls professionally and exceed customer expectations.

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Instructor
Mr. Ahmed
English teacher

Meet our experienced English teacher, dedicated to helping learners build strong communication skills in a supportive and engaging environment. With a passion for language and years of teaching experience, she combines clear explanations, real-life examples, and interactive methods to make every lesson effective and enjoyable.

Whether you're a beginner or looking to refine your fluency, she tailors her approach to your level and goals — guiding you step by step toward speaking English with confidence.

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$800.00

Discounted Price: $
This Course Includes
  • Overview of Call Center Roles
  • – Understanding inbound, outbound, and support-based roles.
  • Essential Communication Skills
  • – Active listening, clear speaking, and tone of voice.
  • Call Handling Techniques
  • – How to greet, assist, and close calls professionally.
  • Dealing with Difficult Customers
  • – Strategies for staying calm and resolving complaints.
  • CRM & Call Center Tools
  • – Overview of common systems like Zendesk, Salesforce, or Freshdesk.
  • Phone & Chat Etiquette
  • – Do's and don'ts of professional communication.
  • Performance Metrics & KPIs
  • – What agents are measured by (e.g., AHT, FCR, CSAT).
  • Mock Calls & Practice Exercises
  • – Real-world scenarios to build confidence and fluency.